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| Standardised Service Charge [ Updated 15 July 2007 ] | ||
| 12 Months "Carry-in" local warranty against hardware manufacturing defects (includes parts and labour but excludes cost of transport and re-installation of software). | ||
| Hardware Services | ||
| 1st Year | ||
|
Hardware: + Central Processing Unit (CPU) + Monitor (excludes mouse, keyboard, speaker and other accessories) |
FOC | |
| 2nd Year onwards | ||
| (Prices exclude parts and transport) | ||
|
Hardware general services, maintenance, repair or upgrades. + General Services & replacements of parts + Preventive maintenance such as cleaning of CPU, FDD & CD-ROM drive + Troubleshooting hardware problems and installation of new hardware. |
RM 80 per job | |
| Software Services | ||
| 1st month re-installation of pre-loaded software (Carry-in service only) | FOC | |
| + Re-installation of licensed software | RM 80 per job | |
| (windows & other pre-loaded software) | ||
| + Configuration of Internet access | RM 40 per job | |
| + Network consultation & Installation | RM 80 per job | |
| + Other Software services | RM 40 per job | |
| Diagnostic services Virus cleaning Data backup |
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| Transport (On-Site Servicing) | ||
| Standard Charge (within 20KM of services station). Site beyond 20KM radius will incur an additional RM 0.70 per kilometer. | RM 40 per trip | |
| False Calls | ||
| Upon attending on-site service call and found that the reporting problem does not exist or has been rectified by the customer but not reported back to the vendor. | RM 40 per call | |
| Cancellation Charge | ||
| Cancellation charges are applicable where diagnosis is performed and customer decline the proceed (applicable to all machine whether carry-in or on-site service) | RM 40 | |
