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12 Months "Carry-in" local warranty against hardware manufacturing defects (includes parts and labour but excludes cost of transport and re-installation of software).
Hardware Services
First Year
FOC
Hardware:
Central Processing Unit (CPU)
Monitor (excludes mouse, keyboard, speaker and other accessories)
2nd Year onwards (Prices exclude parts and transport)
RM80 per job
Hardware general services, maintenance, repair or upgrades
General Services & replacements of parts
Preventive maintenance such as cleaning of CPU, FDD & CD-ROM drive
Troubleshooting hardware problems and installation of new hardware.
Software Services
1st month re-installation of pre-loaded software (Carry-in service only)
FOC
Re-installation of licensed software (windows & other pre-loaded software)
RM 80 per job
Configuration of Internet access
RM 40 per job
Network consultation & Installation
RM 80 per job
Other Software services, such as Diagnostic services, Virus cleaning, and Data backup
RM 40 per job
Transport (On-Site Servicing)
Standard Charge (within 20KM of services station). Site beyond 20KM radius will incur an additional RM 0.70 per kilometer.
RM 40 per trip
False Calls
Upon attending on-site service call and found that the reporting problem does not exist or has been rectified by the customer but not reported back to the vendor.
RM 40 per call
Cancellation Charge
Cancellation charges are applicable where diagnosis is performed and customer decline the proceed (applicable to all machine whether carry-in or on-site service)
Central Processing Unit (CPU) 
