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12 Months “Carry-in” local warranty against hardware manufacturing defects (includes parts and labour but excludes cost of transport and re-installation of software).

 

Hardware Services
First Year
FOC
Hardware:
  • Central Processing Unit (CPU)
  • Monitor (excludes mouse, keyboard, speaker and other accessories)

2nd Year onwards (Prices exclude parts and transport)  RM80 per job
Hardware general services, maintenance, repair or upgrades
  • General services & replacements of parts
  • Preventive maintenance such as cleaning of CPU, FDD & CD-ROM drive
  • Troubleshooting hardware problems and installation of new hardware

Software Services
  • 1st month re-installation of pre-loaded software (Carry-in service only)
 FOC
  • Re-installation of licensed software (windows & pre-loaded software)
 RM80 per job
  • Configuration of Internet access
 RM40 per job
  • Network consultation & Installation
 RM80 per job
  • Other Software services, such as Diagnostic services, Virus cleaning and Data backup

 RM40 per job
 Transport (On-Site Servicing)
  •  Standard Charge (within 20KM of services station). Site beyond 20KM radius will incur an additional
    RM0.70 per kilometer.

 RM40 per trip
False Calls
  • Upon attending on-site service call and found that the reporting problem does not exist or has been rectified
    by the customer but not reported back to the vendor.

RM40 per call
Cancellation Charge
  • Cancellation charges are applicable where diagnosis is performed and customer decline the proceed
    (applicable to all machine whether carry-in or on-site service)

RM40
Term: Cash